Fostering reflection in the training of speech-receptive action

This article discusses the training of communicative skills by fostering the reflection of speech-receptive action and the opportunities for using software for this purpose. Most frameworks for the training of communicative behavior focus on fostering the observable speech-productive action (i.e. speaking); the individual cognitive processes underlying speech-receptive action (hearing and understanding utterances) are often neglected. Computer-supported learning environments employed as cognitive tools can help to foster speech-receptive action. Seven success factors for the integration of software into the training of soft skills have been derived from empirical research. The computer-supported learning environment CaiMan based on these ideas is presented. One central learning principle in this learning environment reflection of one’s own action will be discussed from different perspectives. The article concludes with two empirical studies examining opportunities to foster reflection.